Security and privacy
Your customers' calls are not ours to keep.
We handle conversations with your customers, so the honest answer to what we do with them matters more than a badge.
We do not store call audio
No recordings, anywhere. What you get is the written transcript of the conversation. There is no archive of your customers' voices to lose.
One business cannot see another
Separation is enforced in the database itself rather than by application code remembering to check. Every read is scoped to the business that owns it.
You decide what it knows
It answers from information you have written and can change or remove at any time. It does not learn things about your business from anywhere else.
A person stays in control
You choose what it handles alone and what must always reach someone. It does not decide to take on more than you gave it.
It does not claim things it did not do
If an action fails, the call record says so. A caller is never told something has been arranged when it has not.
Encrypted in transit and at rest
Your data is encrypted travelling to us and while stored. Access to production is limited and logged.
What we are not going to claim.
Plenty of companies our size put certification logos on this page before they hold them. We are not going to do that.
We are building towards recognised standards, and the decisions we make now are made with that in mind. When we hold a certification we will say so here, with the date and the scope. Until then, ask us anything and we will answer it plainly.
Bring us your security questions.
If you need something specific answered before you can buy, ask. A straight answer is quicker than a questionnaire.